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General F.A.Qs. |
Residential F.A.Q.s |
Commercial F.A.Q.s |
Roll-Off F.A.Q.s
General F.A.Q.s
What are your office hours?
We are open Monday-Friday, from 7:30am to 5:00 pm.
What is your mailing address?
Our mailing address is P.O BOX 638, Carbondale, IL 62903.
How do I set up an account with Burris Disposal?
You can set up an account by calling our office, Monday-Friday, 7:30 am to
5:00 pm. We will need your name, service address, billing address, and phone
number.
How do I find out my account balance?
You can receive your account balance by calling the office at (618)
549-2008. Just give your account number, or service address to the customer
service representative, and they will be able to provide you with an account
balance, or answer any questions you have regarding your bill.
How often are we billed for trash service?
Residential customers are billed on a quarterly basis, and Commercial
accounts are billed on a monthly basis. Our quarterly system is set up the
following way: January-March, April-June, July-September, and
October-December.
What if I start or stop my service in the middle of the month? Will you
pro-rate my bill?
Yes, we will pro-rate your bill for the days that you are not going to use
our service.
I am going on vacation, and will not need service, can I put a temporary stop
on my service?
Yes, if you call in advance, and let the office know beforehand, we will
pro-rate your account for the number of pick ups, that you missed.
Can I pay for my trash service bill by credit card?
Yes, we take VISA and MasterCard, however you must call the office at
(618) 549-2008, during regular business hours. Automatic Payment is not
available at this time. Please note that there is a small service charge for
credit card payments.
Can I pay the driver for my trash service?
Yes, however we ask that you notify the office beforehand, so that we can
alert the driver to look for a payment. Please make sure to pay by check or
money order. If you have to pay cash, we prefer that you pay cash directly to
office, however if you have to give the driver cash, please alert the office
and make sure to get a receipt from the driver.
Can bad weather conditions cause my service to be interrupted?
Sometimes bad weather can cause an interruption, to avoid possible damage
to your property and to ensure everyone's safety, our drivers use their best
judgment when accessing your location. When this happens, we try to reschedule
service, but that is not always possible when the bad weather lasts for more
than one day. Sometimes it may be
necessary to skip one week and then pick up the following week on your
scheduled day.
How do I stop my account with Burris Disposal?
Please contact the office at (618) 549-2008, during normal business hours,
or email us info@burrisdisposal.com,
make sure to give us your name, billing address, and phone number so that we
may contact you if we have any questions Memorial Day-Monday, May 28, 2007.
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Residential
F.A.Q.s
Are there things that I cannot
put into my trash?
You cannot put hazardous chemicals, yard waste, liquid paint, tires, and
appliances: such as refrigerators, stoves, air conditioners, and washers &
dryers.
Do you provide containers for my
trash and recycling?
We do not provide containers for trash, however we can provide you with a
container for your recycling.
Do I have to use cans for my
trash?
No, cans are not required, bagged trash is fine. However, animals will
sometimes tear bags apart. Please try to contain your trash in cans if possible.
I am spring cleaning, can I get
my extra stuff picked up?
Yes, please contact the office, and we will be happy to advise you of the
additional costs. We will also inform the driver in advance, and he can plan on
making the appropriate accommodations.
Can you take large items such as
furniture?
Yes, we advise that you call the office, and we can make arrangements for
those items to picked up.
Is it possible for me to get a
quote for a large or unusual clean up?
Yes, we are happy to send someone out to provide you with an estimate. These
quotes are given free of charge, and we honor our quotes for 60 days.
How do you determine 70 gallons
of trash?
You can look on the lid or container, and it is usually listed on the
container. However, we consider 70 gallons to be typically (2) 35 gallon trash
cans, or 4-6 kitchen bags (13 gallons). Please be advised that cans should not
weigh more than 50 lbs.
Why are there extra charges on
trash bill?
Extra charges apply when there is more trash put out than the subscribed
rate of service.
I do not always put out my
allotted amount each week, why doesn't the driver keep that in mind when
applying extra charges?
The basic service subscription rate includes all administrative and fixed
collection costs in addition to picking up the allotted amount. Our costs go up
when residents put more than the allotted amount because we are using more
resources such as labor, landfill costs, and fuel.
What time will the driver be by
to pick up my trash?
Please be ready for pick-up by 6:30 a.m., on the scheduled day. Route times
can vary due many factors, such as traffic, weather, etc.
I forgot to put out my trash,
will the driver come back?
We do try to accommodate customers if we have a truck in the area. However
customers who repeatedly ask for the truck to come back will be subject to a
return trip charge.
I am going on vacation, can I get
a temporarily stop my service?
Yes, provided that you contact the office ahead of time. We will be happy to
pro-rate your account.
What holidays do you close for?
We take off on , New Year's Day, Memorial Day, 4th of July, Labor Day,
Thanksgiving, and Christmas.
When will my trash be picked up
during a holiday week?
Trash & recycling pick ups will occur one day later than normal, but only
for the days following the holiday. For example: Thanksgiving falls on a
Thursday. Mondays, Tuesdays, and Wednesdays routes will not change but the
Thursday's route will will be done on Friday, and Friday's route will be picked
up on Saturday. For a detailed schedule, please refer to our Holiday Schedule.
What if a holiday falls on a
Saturday or Sunday?
Our pick up schedule will not change in those cases. Your pick up will occur
on the same day as normal.
How do you dispose of old liquid
paint in cans?
There are several ways that you can get rid of old paint. First I would
consider donating the paint to local community theatre groups, churches,
recreation departments, or schools. They maybe glad to accept and use free left
over paint. If you can't find someone to donate to, you can add kitty litter,
paint dry, or sand to your can which will make a paste to dry up the old paint.
You can also contact your local health department to find out the scheduling for
the Hazardous Waste Collection Events.
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Commercial
F.A.Q.s
What do I do if I need an extra
pick up of my dumpster?
Just give us a call and we will be happy to put an additional stop on our
schedule. We will also advise you of the extra charges that will incur. If you
find that you are frequently scheduling extra pick ups, it may be more
economical to increase your dumpster size, or pick up frequency. We will be
happy to assist you with choosing the most economical
service.
What happens if I have items for
disposal outside my dumpster?
To be sure that these items get picked up, call us prior to your scheduled
pick up, and we will let the driver know to be expecting the additional items,
and we will discuss with you any extra charges that might occur.
Can I put remodeling and other
construction debris into my container?
For the safety of the driver, it is important that you contact the office
prior to putting these types of materials into the container. This way we can
make sure that we make the right accommodations. Items should not be put in a
container that will not fit inside with the lid closed. You cannot force items
inside the container that will get wedged in. (Please keep in
mind that there is different pricing for construction and demolition debris.)
There was a car blocking my
dumpster, will the driver come back?
In order to keep costs down, we sincerely ask that you keep the dumpster
accessible on your scheduled pick up day. Our drivers make a reasonable attempt
to go back, however the drivers are not instructed to make additional trips.
Can I get a small dumpster for
short term projects such as spring clean?
No, we only use our Roll-off containers for short term projects.
How full can I fill the dumpster?
Containers should be filled level full. Items stacked on top of the
container are considered extra and will result in extra charges.
What items cannot be put in
dumpster?
Appliances, tires, yard waste, or hazardous chemicals.
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Roll-Off
F.A.Q.s
What size Roll-offs do you offer
for delivery?
We have the following sizes available 10 cubic yard, 20 cubic yard, and 30
cubic yard. For dimensions and pictures, please refer to our Roll-off section of
the our site.
How far in advance do I need to
book a roll-off?
Generally we can get roll-offs out within 24 hours, however, there are times
in certain seasons that it may take longer.
When is payment required?
We require that you pay for container at the time of delivery, or in
advance.
Do I need to be there for
delivery?
Yes, if you plan on paying at the time of delivery. Please note: you will
need to allow for a 3 hour window for delivery. Not, if you have paid for the
container in advance. We will place the container where you request, or mark.
If I need the roll-off dumped,
and brought back, is there another charge?
Yes, this called an empty & return. What we do is to replace the full container
with an empty one. The replacement container will be the same charge as the
original roll-off, unless a different size is requested.
How long can I use the roll-off
for?
Our prices include 7 day rental, however, additional days can be scheduled
at an additional rate. Please call the office for pricing.
Do you automatically come to
remove the dumpster after 7 days?
No, we require that you contact us on or before the 7th day for removal.
Is there any restrictions of what
I can put into the roll-off?
Yes, you may not put tires, yard waste, hazardous chemicals, or appliances
such as refrigerators, air conditioners, stoves, and freezers. If you plan on
using the roll-off for heavy materials such as dirt, rock, concrete, brick, and
other similar items can create weight issues, and therefore should only be put
into a roll-off with approval from our office.
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